Why don’t they get it? Really!
Have you ever walked away from a staff meeting, and said that under your breath?
Wondered why your staff don’t do what is required and always seem to be bothering you with questions or even worse, not doing the job correctly? I know that when you read this, the answer sounds really obvious, but at the time it doesn’t.
The answer is…..because we have not explained what our expectations are, or the staff are not aware of what they are doing is wrong. Yes, the answer actually rests with us.
We take it for granted that just because we know what to do, that our staff know what to do, or because we know it is wrong, then our staff will know it is wrong. So, what is wrong with checking Facebook in a meeting? ‘Really!’…is most likely your reply, followed by the shaking of the head and either you walking away or raising your voice, and LOTS of frustration. This maybe a sightly extreme example (but I have actually seen it occur…scary), but I think you get it.
If you think about how you know what to do, it is because you were either told early on in your career, or you learned the hard way, through trial and error, and got really frustrated and annoyed along the way. Too many times it is the later, we learn through trial and error. Don’t get me wrong, sometimes this is good, but the frustration for your staff and you, challenges whether it is really productive.
Set expectations early, and then continue to seek clarity that they know what to do (note, there is a fine line here, between micro-managing and adding value), and get them to genuinely answer your questions. Do not settle for the quick ‘yep’ reply, get them to explain either what they are up to with the task, or what the next steps are required.
When you say to yourself or someone else “They just don’t get it”, ask yourself how you are contributing to this problem, and how you can be part of the answer
Be focused, be authentic, be you, be awesome.
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